UPDATE:We have contacted Comcast and have been removed from the blacklist. We now have an open dialogue and contact with a Comcast representative and will hopefull be able to avoid this problem in the future. If your mail is blacklisted again, please email us at support@martnet.com and we will now be able to more quickly respond and deal with any problems that may arise with Comcast.

Currently, customers with websites and email addresses hosted on our primary webserver, www1.martnet.com, are unable to send email to any Comcast.net addresses, as we have been placed on a Comcast "blacklist".

This problem is ongoing and has been happening for several weeks now. We have tried on numerous occasions to contact Comcast via email, phone, and their many online forms. The only responses we have gotten are vague automated email messages that say "most of the email" received from our mail servers is spam. This is blatantly false and they have ignored our repeated requests to be removed from their blacklist and have ignored our requests for their help by giving us examples of these "spam" emails that are coming from our servers. Our phone calls go directly to a voice mail drop box where they say that "due to the high volume of calls", their normal 24 hours response time may be longer. This problem is not isolated to just MartNet. A google search for "comcast blacklist" turns up hundreds of links about many other major ISP's being blocked.

A few years back we had a similar problem with AOL. We were able to contact their abuse department by phone and speak to a live technician within minutes. We set up a relationship with them where they would send us a copy of every email that came from our servers that was marked as spam and since this system was set up, we have not been blocked by AOL again. We can only hope comcast will change their policies to work with other providers like AOL has.

We have no ETA of when this problem with comcast be resolved. We will keep trying to contact them in any way possible and we anxiously await their response. Keep reading this site for more updates.

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