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Dial-up - Frequently Asked Questions
Frequently Asked Questions about Dial-up Access services
Content Ratings:    Beginner   |    Intermediate   |     Advanced   |      Developer

18 Questions and Answers were found:
Do you offer DSL? No? Why don't you offer DSL anymore? 

Sorry, MartNet does not offer DSL or Cable Modem access. If you need something faster than v.90 56K dial-up, unfortunately you will have to choose another provider.

Due to several of them fouling up horribly, dropping connections frequently, and even occassionally going out of BUSINESS (this happened to us), we no longer offer any DSL service. We are however looking for a reliable DSL provider we can recommend.

That said, look for cable access in your area. The cable companies have the infrastructure already going right to your house... it's faster (usually, check stats) than DSL, more stable, and the modems look cooler =8).

Comcast and Time/Warner/AOL are busy buying up the cable world... go to www.home.com or www.roadrunner.comand see if your area's covered, or call your cable provider. Because of so many parallel techologies now offered (dialups, DSL, cable, wireless, and multiple providers of each), hunt about for what sort of specials they're having - they're going crazy trying to get subscribers. No contract, the cost is added to the comcast cable bill (if you have Comcast, which in the greater Philly area you probably do by now).

Some of our staff recently got @home and managed to wrangle free installation, 3 months free including free modem rental, and $40 bucks a month after that. Testing the connection at random times shows an average connection of 1.1Mbps. Yes, 1100k. Downloads clock in around 100-300k sustained transfer (so much depends on the remote system with downloads, of course).



How can I collect my email when I am not at home? are there any websites that would allow me to connect to Martnet? and then to my messages? 
We have an online mail service at http://www.martnet.com/webmail Just enter your username and password there and you can read your mail from any computer that has a web browser.


How do I cancel my MartNet account? 
Send an email from the martnet account to support@martnet.com requesting account cancellation. To avoid possible confusion regarding the date of cancellation, we cannot accept termination requests in advance of the date of cancellation. Please notify us on the day you would like your account to be terminated. If this presents a problem, feel free to explain your extenuating circumstances. Include a telephone number where we can reach you to confirm your identification.


How do I get a MartNet account? 
You can sign up via the Web. For more info, see Our Signup Form. I recommend that you then send an email to support@martnet.com telling us the username you used, so we may expedite your account setup process.


How do I pay for my MartNet account? 
We accept checks, money orders, gold bullion, and credit cards. Users paying by credit card should be automatically billed on a monthly or yearly basis. Users paying by check need to send checks in on a monthly or yearly basis. Please include a note with the check listing the username of the account for which you are paying. If you need an invoice for business purposes, please send your invoice request to support@martnet.com. We do plan to implement an automatic email invoicing system at some point, but it isn't in place at this time.


How do I ping a server? (Win95/98/NT) 

While connected to the Internet or if you're connected to any networked system, open a MS-DOS window and type 'ping' then the address you wish to check.

ping martnet.com

This will show you how fast the connection is to the address. The measurement is usually in milliseconds (1000 milliseconds= 1 second). A ping time of 100ms to 300ms is really fast.



How do I renew my account? Why was I billed for another year? 
All annually billed accounts are renewed automatically on the anniversary date, unless we are notified of cancellation in advance of the anniversary date. This is stated in our Usage Agreement in the policy sections of the affected accounts.


How do I set up an autoresponder? 
We've changed the way our auto responder works, so please read carefully

Autoresponder can now be activated at the MartNet WebAdmin control panel.

-Log in with your username and password to the WebAdmin interface.
-In the "Mail" section, click on the button that's labeled "Email-Auto Responder". Enter the subject, the From address and the message and click "Enable Vacation" to turn it on. To Turn it off, just log back in and click "Disable Vacation"


I don't want my real name on my account, can you change it for me?  
The full name associated with a username is a user configurable option. To change the full name, eg, the part that shows up as "in real life" when your account is fingered, and on your email, and on our list of users with web pages, if you have one, you will type chfn at the unix prompt, as shown in this example: merv:~$ chfn Changing finger information for user on merv.martnet.com. Default values are printed inside of '[]'. To accept the default, type To have a blank entry, type the word 'none'. Name [user]: your name here Here, user changed her full name to "your name here," resulting in: merv:~$ finger user Login name: someguy In real life: your name here Directory: /home/user Shell: /usr/local/bin/bash It's easy to change your full name, and some people have a lot of fun with it. Go ahead. Try it. You'll like it.


I forgot my password. What should I do? 
Call us at 215 551-3552. We'll ask some questions to make sure you really are who you say you are, and assign a new password for you.


I had files in my directory and they are missing. Can you restore them?  
*ouch* that hurts. Well, if the files are missing due to a MartNet system error - eg, if it is our fault - you can write to support@martnet.com and ask us to restore them from our backups, and we may be able to do that. If you typed rm * by accident, no. We can't restore all the files that users accidentally delete, much as we feel your pain and would like to help. Sorry.


I have been receiving increasing amounts of spam mail recently, and I was wondering if there are any particular settings on the shell account, or webmail or otherwise that would enable me to filter out junk mail. 
We offer SpamAssassin for all of our users email accounts to help them block spam. Check out our SPAM FAQ page at http://www.martnet.com/spam for more information on how you can stop spam.


I keep getting spammed (spam is unsolicited junk mail)! Why do you let people send me this junk?? Can't you stop it? 
Check out our SPAM FAQ page at http://www.martnet.com/spam for more information on how you can stop spam.


I'd like to use EmbPerl scripts on my site. I tried to place them in my cgi-bin directory, but they won't run.
what file extension do I need to use?
where do I need to put the scripts?
what permissions do the scripts need?
What else do I need to do?
    
The file extension must be either .epl or .eperl to use Embedded Perl (ie: index.eperl or index.epl). The files can be anywhere EXCEPT in your cgi-bin directory, and permissions should be chmoded 644 (read/write by you, readable by everyone else. The file does NOT need to be executable.) eperl files are server parsed, just like .shtml and php scripts, and with the exception of the embeded perl code, function just like any other html document (and not like cgi scripts.) It's that simple! Of course, you still need to know perl and it's command syntax, but that's a whole different ballgame (many books and Web Sites have information about programming in perl).


What are the rules around here? I never got a copy! 
The basic rules are available online here . Please check them out and feel free to write in with comments or questions.


What is my username? Is it my email address?? 
Your username is the up to eight character all lowercase word you use in combination with your password to log into your MartNet account. It is also the part of your email address before the @ sign. Your email address is in the format username@martnet.com


What's the format for date/time for cron?  
There are six things, all seperated by spaces. For example, it might look like this: 01 3 4 * scriptname Each of those values is as follows: 1. minute of the hour, 00 to 59 2. hour of the day, 00 to 32 (military time) 3. day of the month, 1 to 31 4. month of the year, 1 to 12 5. day of the week, sun, mon, tue,.... 6. actual command to execute * an asterisk that matches all possible values, * a single integer that matches that exact value, * a list of integers separated by commas (no spaces) used to match any one of the values * two integers separated by a dash (a range) used to match any value within the range.


Why can't you guys change my user name? 
Sometimes we can. If you are a "dial up" customer, it will cost you $6. If it's just a mail account, we can usually just switch it over for free. However, if you want to change the username of your primary account where your website is hosted, it will require an additional fee because of the reconfiguration that we'd have to do. Give us a call and we can figure out the cost and also if you really need to do it. In most of the cases where customers have requested a username change, they found out they didn't need to at all.



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