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Problems with emailing aol.com and other ISP's
Problems with other ISP's mail servers
The Internet is a giant web of interconnected ISP's. When you send mail , it goes through many different stops before it reaches it's intended reciepient. Mail doesn't get delivered sometimes, and that can be for a number of different reasons. A problem at the recieving ISP may be part of that problem. AOL, Yahoo and other larger companies have millions of users and there can often be technical problems that cause mail from smaller ISP's (like MartNet) to not get delivered right away, or sometimes not at all. A lot of these problems are beyond our control, but here's some common errors to detect whether or not it may be a problem with another ISP.

Deferred Messages

Some of our users have experienced problems sending email to aol.com, yahoo.com, and other companies. Luckily, mail doesn't just disappear. If it doesn't get delivered somewhere, an error message will come back. People have received messages similar to this:

     **********************************************
     **      THIS IS A WARNING MESSAGE ONLY      **
     **  YOU DO NOT NEED TO RESEND YOUR MESSAGE  **
     **********************************************

 The original message was received at Tue, 18 Nov 2003 11:12:27 -0500
 from pool-XXX-XXX-XXX-XXX.phil.east.starnet.com [XXX.XXX.XXX.XXX]

    ----- The following addresses had transient non-fatal errors -----
 

    ----- Transcript of session follows -----
 ... Deferred: Connection reset by
 mailin-04.mx.aol.com.
 Warning: message still undelivered after 4 hours
 Will keep trying until message is 1 day old

The Deferred message means that the mail is being delayed by the remote mail server and will be delivered at a later date. It appears that one of the mail servers may be having problems, so mail is delayed when sent through it. The mail is getting delivered to the end user, it just takes a little longer.

Other ISP's Spam Filters

Due to the increasing amount of Spam being sent, many ISP's (including MartNet) have set up Spam filters to block Spam or route it to another mail folder. No Anti-Spam filters work 100%, so occasionally legitimate mail gets marked as Spam. If your messages just seem to be "disappearing" when you send it to someone and they have Spam filters activated, have them check their Spam or "Junk" mail folder. If you are getting accidentally tagged as "Spam", the receiver of the email can add you to an "allowed" or "white" list so that your email address will never get tagged as spam.

What MartNet does to help

MartNet always follows up with all mail abuse complaints and regularly checks spam blacklists to make sure we haven't been accidentally blocked for sending spam. We have a strict "no-spam" policy and will immediately lock accounts accused of spamming, when provided with evidence of a violation. We also have tests that we run with AOL and Yahoo to help prevent us from being blocked. We are even copied on any spam complaint that comes into AOL that may be from our mail servers. Unfortunately, some things are still beyond our control, but we do everything we can on our end to make sure your mail gets delivered.



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