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Welcome to MartNet Billing Online!


Pay your outstanding balance now with Paypal. If you need a copy of your bill and don't want to guess how much money to send us, email billing@martnet.com

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Contact Information

If you have billing questions or concerns with your MartNet account, please contact us as soon as possible:

via E-Mail:
via US Mail:
via Phone:
billing@martnet.com
MartNet Communications
Billing Department
PO Box 42472
Philadelphia, PA 19101
408-MARTNET


Your Invoice for MartNet Service

  • It is the customer's responsibility to pay all invoices on time. If a hard copy invoice is mailed out but never received by the customer, it is their responsibility to notify the MartNet Billing Department. An E-mail invoice will be sent out if payment is not received on time, and the customer has a 5 day grace period to pay that invoice online, or contact the Billing Department to make payment arrangements. It is the customer's responsibility to check and read any and all E-mail sent by the Martnet Billing Department.

  • Hard copy invoices are mailed out on the first of the month, every month. If you do not receive an invoice by the 10th of the month, you should contact the MartNet Billing Department and we'll update your contact information if necessary, and send a duplicate invoice. Invoices are due the 25th of each month. There is a five day grace period, after which late fees will be assessed, and your account may be locked pending receipt of payment.

  • If payment is not received by the due date, we will send E-mail to notify you that payment has not been received. You have until the end of the 5 day grace period to submit payment to us, either on-line or via US mail. If you think our Billing Department has made a mistake, or you have questions about your Service Charges, you must contact the MartNet Billing Department before the end of the grace period, or late fees will be assessed and your account may be locked.

  • If we cannot send you an invoice via US mail, or if mail is returned to us, we will send an E-Mail Invoice telling you so, and request you update your Billing Contact Information with us. Failure to do so may result in late fees and the locking of your account, so please be sure to read and respond to any mail messages sent to you by the MartNet Billing Department.

  • An E-mail invoice is still an invoice, and must be paid by the Due Date included in the invoice to avoid late fees. We normally send out printed invoices to all customers, so if you did not receive a printed invoice but did receive an E-mail invoice, you should contact the MartNet Billing Department to update contact information if necessary, and request a copy of your printed invoice. Requesting a copy of your printed invoice does not in any way alter your obligation to pay your invoice (E-Mail or hard copy) by the due date.

  • If you normally pay by Credit Card, and your card is rejected, we will send an E-mail invoice with notice that your Credit Card was rejected. If the Credit Card used for payment of your MartNet Service is expired, we will notify you, and you can update your Credit Card Billing information online here.

  • You can always pay your current and past due invoices online using our Secure Payment form, available here.

  • If your account is locked for non-payment, it will remain on our system for at least 10 days. If you do not contact us to make payment arrangements or discuss possible billing errors during this time, your account may be permanently removed from our systems and your files deleted.


MartNet Billing Policy

The following is a simply worded version of MartNet's Billing Policy. For the full legal version, please go to

http://support.martnet.com/policy/usage_agreement.shtml

"MartNet will bill the Client the correct amount at the specified interval agreed upon. MartNet can change the rates for service, but will give the Client plenty of advance notice (at least 30 days or one Billing Cycle.) The Client must pay his/her Recurring Charges prior to the service interval printed on the invoice, by the due date printed on the invoice. There are no refunds when you cancel halfway through a month. Paying for one month or six months or a year means you're going to use the service for that entire time and will be billed for that entire time. Usage Charges will be billed at the end of the month for which they are issued and due at the end of the following month. (E.g. the Client asks for additional bandwidth on March 4. He/She is billed at the end of March. The bill is due at the end of April.)

Late fees will be added to any and every month's bill that is late. There is a 5 day grace period beyond the Due Date printed on your invoice. The fee will be $5.00 or 5% per month, whichever is greater, on the outstanding balance. Please go to this page, http://www.martnet.com/services/, for a complete, current list of fees and services.

The Client can change or cancel his/her services at any time. MartNet reserves to cancel Customer Accounts at any time, at our discretion. For the Client to cancel services, he/she must call or write to MartNet. The Client must then make sure we received the cancellation request and that he/she is not being billed anymore by MartNet. If there is an error in billing, the Client must notify MartNet within 30 days of the date on the bill or MartNet will not be liable for the amount."



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